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BillMax questions -- customer ID is not valid



Hello All

 

Please I have a problem with my billmax system. We have a service type defined as “account setup with one hour free”. The accunts are printed on a card with a customer ID and serial number. In  the past few weeks when users try to setup accounts using this account setup card they receive an error message saying:

 

“Update failed. Look below for specific error messages in red.
There Are Problems With The Coupon Number You Provided!!!!”

 

Also

 

“Please CHECK Your ID Number”

 

Please is there any idea where this error may be coming from

 

Thank you

 

Chineme Obuba