Re: BillMax questions -- Undelivered Statements : BM does not updatethe new e-mail contact info

[Tim Wicinski <tim@meer.net>]

It's renamed to be <account>.txt.sent



Jeff LaCoursiere wrote:
> You should be able to find the offending message in the
> /usr/local/billmax/statements directory and remove it.  That will keep it
> from being sent.  I cannot recall how a statement in this directory is
> marked as "sent", but you can probably figure that out just by looking at
> the others in that directory.  I think it was the filename extension??
> So you could rename it to keep it from being sent as an alternative.  If
> you want to send an old statement to a customer (or to anyone) you can
> pull up the appropriate statement in the web interface and use the "mail
> to:"  feature.
> 
> j
> 
> On Tue, 17 Jan 2006, Chris Snyder wrote:
> 
> 
>>Are you sure that it is Billmax still trying to send to that address,
>>and not your mail server deferring delivery before it gives up?
>>
>>On Tue, 2006-01-17 at 12:58 -0800, chenita wrote:
>>
>>>Hello,
>>>
>>>Hope someone can help me and stir me in the right direction.
>>>
>>>We send monthly and quarterly statements to customers. Say we have
>>>a specific customer X and it has had services with us for about a year.
>>>Lets suppose that they are current on charges and that so far this customer
>>>is on statement #12.
>>>
>>>Here is the problem, if a customer changed his the Account e-mail of where to
>>>send the statement.. Say this happend when we sent statement #3 and billmax
>>>still was not updated with the correct e-mail, then the e-mail statement would
>>>bounce back to us. All is good at this point. So, we find out that billmax has
>>>the wrong contact address, we then get the right address and make the change in
>>>billmax. At this point we are in statement #4 and so statement #4 gets sent
>>>successfully. All statements from there on get sent to the updated address.
>>>However, statement #3 still tries to get sent by billmax to the old address.
>>>
>>>Question: How can I make it so that statement #3 gets sent to the right
>>>address or how can I specify a different adress so that only statement #3 gets
>>>sent to? How can I make the account synchronize so that for all statements it
>>>sends to the updated e-mail address and not the old?
>>>
>>>Ofcourse since the customer is already at statement #12, I would not want the
>>>customer to get old statements anymore, but also have billmax quit e-mailing
>>>those statements.. What would I do to accomplish this. Is there a tool/setting
>>>for this.
>>>
>>>Thanks
>>>
>>>--
>>>
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