Re: BillMax questions -- Undelivered Statements : BM does not updatethe new e-mail contact info

[Jeff LaCoursiere <jeff@jeff.net>]

You should be able to find the offending message in the
/usr/local/billmax/statements directory and remove it.  That will keep it
from being sent.  I cannot recall how a statement in this directory is
marked as "sent", but you can probably figure that out just by looking at
the others in that directory.  I think it was the filename extension??
So you could rename it to keep it from being sent as an alternative.  If
you want to send an old statement to a customer (or to anyone) you can
pull up the appropriate statement in the web interface and use the "mail
to:"  feature.

j

On Tue, 17 Jan 2006, Chris Snyder wrote:

> Are you sure that it is Billmax still trying to send to that address,
> and not your mail server deferring delivery before it gives up?
>
> On Tue, 2006-01-17 at 12:58 -0800, chenita wrote:
> > Hello,
> >
> > Hope someone can help me and stir me in the right direction.
> >
> > We send monthly and quarterly statements to customers. Say we have
> > a specific customer X and it has had services with us for about a year.
> > Lets suppose that they are current on charges and that so far this customer
> > is on statement #12.
> >
> > Here is the problem, if a customer changed his the Account e-mail of where to
> > send the statement.. Say this happend when we sent statement #3 and billmax
> > still was not updated with the correct e-mail, then the e-mail statement would
> > bounce back to us. All is good at this point. So, we find out that billmax has
> > the wrong contact address, we then get the right address and make the change in
> > billmax. At this point we are in statement #4 and so statement #4 gets sent
> > successfully. All statements from there on get sent to the updated address.
> > However, statement #3 still tries to get sent by billmax to the old address.
> >
> > Question: How can I make it so that statement #3 gets sent to the right
> > address or how can I specify a different adress so that only statement #3 gets
> > sent to? How can I make the account synchronize so that for all statements it
> > sends to the updated e-mail address and not the old?
> >
> > Ofcourse since the customer is already at statement #12, I would not want the
> > customer to get old statements anymore, but also have billmax quit e-mailing
> > those statements.. What would I do to accomplish this. Is there a tool/setting
> > for this.
> >
> > Thanks
> >
> > --
> >
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