Re: BillMax questions -- Undelivered Statements : BM does notupdate the new e-mail contact info

[Chris Snyder <casnyder@pennswoods.net>]

Are you sure that it is Billmax still trying to send to that address,
and not your mail server deferring delivery before it gives up?

On Tue, 2006-01-17 at 12:58 -0800, chenita wrote:
> Hello,
> 
> Hope someone can help me and stir me in the right direction.
> 
> We send monthly and quarterly statements to customers. Say we have
> a specific customer X and it has had services with us for about a year.
> Lets suppose that they are current on charges and that so far this customer
> is on statement #12.
> 
> Here is the problem, if a customer changed his the Account e-mail of where to
> send the statement.. Say this happend when we sent statement #3 and billmax
> still was not updated with the correct e-mail, then the e-mail statement would
> bounce back to us. All is good at this point. So, we find out that billmax has
> the wrong contact address, we then get the right address and make the change in
> billmax. At this point we are in statement #4 and so statement #4 gets sent
> successfully. All statements from there on get sent to the updated address.
> However, statement #3 still tries to get sent by billmax to the old address.
> 
> Question: How can I make it so that statement #3 gets sent to the right
> address or how can I specify a different adress so that only statement #3 gets
> sent to? How can I make the account synchronize so that for all statements it
> sends to the updated e-mail address and not the old?
> 
> Ofcourse since the customer is already at statement #12, I would not want the
> customer to get old statements anymore, but also have billmax quit e-mailing
> those statements.. What would I do to accomplish this. Is there a tool/setting
> for this.
> 
> Thanks
> 
> --
> 
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