BillMax questions -- Undelivered Statements : BM does not update the new e-mail contact info

["chenita" <chenita@cruzio.com>]

Hello,

Hope someone can help me and stir me in the right direction.

We send monthly and quarterly statements to customers. Say we have
a specific customer X and it has had services with us for about a year.
Lets suppose that they are current on charges and that so far this customer
is on statement #12.

Here is the problem, if a customer changed his the Account e-mail of where to
send the statement.. Say this happend when we sent statement #3 and billmax
still was not updated with the correct e-mail, then the e-mail statement would
bounce back to us. All is good at this point. So, we find out that billmax has
the wrong contact address, we then get the right address and make the change in
billmax. At this point we are in statement #4 and so statement #4 gets sent
successfully. All statements from there on get sent to the updated address.
However, statement #3 still tries to get sent by billmax to the old address.

Question: How can I make it so that statement #3 gets sent to the right
address or how can I specify a different adress so that only statement #3 gets
sent to? How can I make the account synchronize so that for all statements it
sends to the updated e-mail address and not the old?

Ofcourse since the customer is already at statement #12, I would not want the
customer to get old statements anymore, but also have billmax quit e-mailing
those statements.. What would I do to accomplish this. Is there a tool/setting
for this.

Thanks

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