Re: BillMax questions -- Automatic invoicing question

[Jeff LaCoursiere <jeff@jeff.net>]

Are you running closeofday?  What date is in the service.invdate field of
the services which are not charging properly?  Just to be complete verify
that the account, user, and service are all in the open state.

Thanks,

j

On Tue, 6 Aug 2002, Adrian Goins wrote:

> I'm running Billmax 1.5.4 on FreeBSD 4.6-STABLE.
> 
> I have two problems:
> 
> 1.  Billmax will not automatically generate invoices for any account
> beyond the 30th account in the system.  No errors, but no invoices.
> 
> 2.  Billmax will not automatically charge any account.  I have invoices
> which print out, but there are no charges on them for the current month.
> I have to go in and manually charge the account and then adjust the SQL
> to put the charge before the statement run, correct the balance, and
> reprint the statement.  I thought this would clear up after a couple of
> months, thinking that there was a synchronization problem, but it's not
> clearing up.
> 
> Anyone able to shed some light on this?  Prebilldays is set to 30, since
> I invoice my clients 30 days in advance.  My billing cycle looks like
> this:
> 
> For service x, from 9/1 - 9/30, I will send out an invoice on 8/1 with
> payment due by 8/31.
> 
> With prebilldays set to 30, a charge should be entered automatically on
> or about 8/1, and a statement should be automatically printed, right?
> 
> Thanks for the help.  This is terribly frustrating, as it now takes two
> days a week to correct the invoices and rerun them.
> 
> Adrian Goins
> Arces Network, LLC
> http://www.arces.net 
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